FREQUENTLY ASKED QUESTIONS

ORDERS ARE SHIPPED THROUGH "LATVIAN POSTS SERVICE":

Please allow 1-3 business days for production. The days of production of the decal depends on the availability of material in the our warehouse and in the warehouse of our suppliers. We ship worldwide from Europe.


• Shipping to USA and Asia approximately takes ~ 7-21 working days.
* Apparel and accessories with tracking number [ ~ 3.50 € ].
* Large decals in mailing tubes with tracking number [ ~ 3.50 € ].
* Decals in envelopes with tracking number [ from 2.50 € ].


• Shipping to Europe approximately takes ~ 7-10 working days.
* Apparel and accessories with tracking number [ ~ 3.50 € ].
* Large decals in mailing tubes with tracking number [ ~ 3.50 € ].
* Decals in envelopes with tracking number [ from 2.50 € ].


• Shipping to Latvia approximately takes ~ 1-3 working days.
* Apparel and accessories with tracking number [ ~ 2.50 € ].
* Large decals in mailing tubes with tracking number [ ~ 2.50 € ].
* Decals in envelopes with tracking number [ from 2.00 € ].
* Free of charge you can pick up in Riga on Krišjāņa Barona iela 20, from 10:00 to 17:00 on working days.


• Shipping to Russia approximately takes ~ 7-21 working days. [varies by region].
* Apparel and accessories with tracking number [ ~ 3.50 € ].
* Large decals in mailing tubes with tracking number [ ~ 3.50 € ].
* Decals in envelopes with tracking number [ from 2.50 € ].


• FREE (ONLY IN RIGA)
To pick up the goods by yourself in Riga on working days, please specify in the comments to the order the time period from 10:00 to 17:00, when you can pick it up.
And when you be in place, just call us at +371 25 137 037.

• Direct Bank Transfer
• PayPal
• Stripe – Credit Card (VISA, Mastercard, American Express)
• Stripe SEPA Direct Debit
• SOFORT
• Alipay

Shipping to USA and Asia approximately takes ~ 7-21 working days.
Shipping to Europe approximately takes ~ 7-10 working days.
Shipping to Latvia approximately takes ~ 1-3 working days.
Shipping to Russia approximately takes ~ 7-21 working days.

We do not process your payment data, but use payment services for this, such as PayPal and Stripe, so your data is reliably protected.

We will send you an email confirmation of your order. As soon as we receive payment to our bank account, the goods will be dispatched within 1-3 business days.

Yes, you will receive an invoice to your mail.

Each item is made to order by DECOSTICK.EU © to specific sizes, material, color, and design per the order placed. We are not responsible for spelling or typographical errors made by the customer. Therefore DECOSTICK.EU © is unable to issue refunds or exchanges. All sales are final.

Replacements will be given only if the item is damaged in transit. You have up until 30 days from the date you purchased the item to request a replacement and need to provide proof (photo) of damaged item.

If your item is lost in transit, we will ship a replacement item free of charge. Please keep in mind that a package is not considered lost through LPS [Latvian Post Service] until 30 business days after the ship date for Europe orders and 45 business days for international orders.

FAQ ABOUT VINYL DECALS

Yes - our decals will adhere just fine to lightly textured walls and you will see the texture through our thin, high-quality vinyl. It will look as if the design has been painted on your wall.

Certain paints that have a teflon-type additive to resist dirt also resist wall decals. Also, vinyl has a little trouble adhering to low or zero VOC paints. So check your paint before you decorate.

Very easy! We send simple, step-by-step instructions with each order. You can do it! We also have a video that you can watch at our channel on YouTube.

No - that would be crazy. The designs will come on a sheet (or multiple sheets if it's really big) and will be applied all at the same time, keeping the letters/images perfectly spaced. It really is that easy.

No. Who wants to look at that? Not us. Our designs are die-cut around each letter/image. When they're on your wall, all you'll see is your design - nothing else.

Should you decide to remove the vinyl decal, use a hair dryer on HOT setting and heat up the area before peeling, this weaken the bond of the adhesive.

Yes. If you want a high-end result that looks painted on your wall, choose the matte finish. If your decal is going outside in the weather, you need the gloss finish. We send the matte finish by default since most of our designs are used indoors.

Absolutely! We cut to order so you choose the design and color for each decal.

Of course! Please send us a message with the size you are looking for and we will get you a price quote.

Yes, the products are 100% safe for all the inhabitants of your house.For interior applications we use only high-quality vinyl film «ORACAL», German company «ORAFOL», which is a world leader in this field. "ORACAL" is made of non-flammable and non-toxic materials, without lead chromate. Complies with REACH and RoHS. It does not exude a smell, does not fade in the sun, preserves the effectiveness of the adhesive layer for a long time. The raw vinyl, manufactured by Orafol Europe has the most green process of any vinyl manufacturer. They are constantly looking for ways to improve their process to reduce waste and pollution to offset their environmental footprint.

No problem. In the notes to seller box please leave this detail when you checkout.

Unfortunately vinyl decals are NOT reusable but ARE removable.

Yes! All our decals have a tracking number.

Each decal is made to order by DECOSTICK.EU © to specific sizes, vinyl material, color, and design per the order placed. We are not responsible for spelling or typographical errors made by the customer. Therefore DECOSTICK.EU © is unable to issue refunds or exchanges. All sales are final.

Each decal is made to order by DECOSTICK.EU © to specific sizes, vinyl material, color, and design per the order placed. We are not responsible for spelling or typographical errors made by the customer. Therefore DECOSTICK.EU © is unable to issue refunds or exchanges. All sales are final.
Replacements will be given only if the item is damaged in transit. You have up until 30 days from the date you purchased the item to request a replacement and need to provide proof (photo) of damaged item.
If your item is lost in transit, we will ship a replacement item free of charge. Please keep in mind that a package is not considered lost through LPS [Latvian Post Service] until 30 business days after the ship date for LV orders and 45 business days for international orders.
If a decal has been damaged during installation, a replacement may be ordered at a discount. DECOSTICK.EU © is not responsible for problems or issues with the surface, surface prep, application or installation process by the buyer.